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Terms of Service

Last updated: 17 March 2026

1. Acceptance of Terms

By accessing or using the CareBids platform at carebids.co.uk (the "Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not use the Platform. These Terms constitute a legally binding agreement between you (or your organisation) and Angelgroup-CVGeorgeRD Ltd (trading as CareBids) (Companies House number: 13227845).

We may update these Terms from time to time. Material changes will be notified by email with at least 30 days' notice before taking effect. Your continued use of the Platform after any change constitutes acceptance.

2. Subscription Terms

Access to CareBids is provided on a subscription basis. By subscribing, you agree to the following:

Subscription plans

Subscription plans, features, and pricing are as published at carebids.co.uk/pricing at the time you subscribe. The pricing page forms part of these Terms by reference.

Billing and payment

Subscriptions are billed monthly or annually in advance, as selected at checkout. Payment is due immediately upon subscription and on each renewal date. We use a third-party payment processor; by subscribing you agree to their terms of service.

Auto-renewal

Subscriptions renew automatically unless cancelled before the renewal date. We will send a renewal reminder by email at least 7 days before any annual subscription renewal.

Free trial

Where a free trial is offered, it runs for the stated period. At the end of the trial, unless you cancel, your subscription will convert to a paid plan and your payment method will be charged. You may cancel at any time during the trial without charge.

Cancellation and refunds

You may cancel your subscription at any time through your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except as described below.

Your right to cancel (14-day cooling-off period): If you are a consumer, you have the right to cancel your subscription within 14 days of the date you first subscribe, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, notify us by email at [email protected] or through your account settings. You do not need to give a reason.

If you requested that the service begin during the 14-day cancellation period (for example, by beginning to use the Platform after subscribing), and you then exercise your right to cancel, you may be required to pay for the service you received up to the date of cancellation, calculated on a pro-rata daily basis. If you did not request early access to the service, or if you cancel before using the Platform, you will receive a full refund.

We will process any refund due within 14 days of receiving your cancellation notice, using the same payment method you used for the original transaction, unless you expressly agree otherwise.

This cancellation right does not apply if you are subscribing on behalf of a business, employer, or organisation (i.e., you are not acting as a consumer).

Price changes

We may change subscription prices. We will give you at least 30 days' written notice of any price increase. If you do not wish to accept a price increase, you may cancel before the new price takes effect.

3. Permitted Use

Subject to your subscription, we grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for your internal business purposes in connection with UK public sector procurement.

You agree not to:

  • Share your account credentials with third parties outside your organisation
  • Use the Platform to submit bids on behalf of organisations other than your own without a separate agreement with us
  • Reproduce, distribute, or create derivative works from Platform content without our prior written consent
  • Use the Platform to scrape, harvest, or systematically extract data from procurement portals in a manner that violates those portals' terms
  • Use the Platform for any unlawful purpose, including submitting false or fraudulent information in tender responses
  • Attempt to circumvent, disable, or interfere with any security features of the Platform
  • Reverse-engineer, decompile, or disassemble any part of the Platform

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in breach of these Terms, with or without notice depending on the severity of the breach.

4. Intellectual Property

All intellectual property rights in the Platform — including software, algorithms, templates, databases, data aggregation methodology, and content created by CareBids — belong to Angelgroup-CVGeorgeRD Ltd (trading as CareBids) or our licensors. These Terms do not transfer any IP rights to you.

Your content: You retain ownership of the content you upload or create on the Platform (including your provider profile data, bid responses, and policy documents). By uploading content, you grant us a limited licence to store, process, and display it solely for the purpose of providing the Platform services to you.

AI-generated content: Bid responses, policy drafts, and other content generated by our AI features are provided as drafts for your review and editing. You are responsible for reviewing AI-generated content before use and for ensuring accuracy and compliance.

Third-party data: Procurement notice data displayed on the Platform is sourced from public procurement portals. We do not claim ownership of third-party data and make it available for your reference only.

5. Platform Availability and Accuracy

We aim to provide a reliable platform but do not guarantee uninterrupted availability. We may carry out maintenance, upgrades, or emergency work that temporarily affects access. We will endeavour to carry out planned maintenance outside business hours and to give advance notice where practicable.

Data accuracy: Tender notices, CQC data, and other third-party data are sourced from public sources. We take reasonable steps to ensure accuracy but cannot guarantee that information is always complete, current, or error-free. You should always verify critical information — including tender deadlines, eligibility requirements, and CQC ratings — directly with the relevant source before relying on it for a submission.

AI outputs: AI-generated content is provided to assist your work — not to replace professional judgment. We do not warrant that AI outputs are accurate, complete, or suitable for any particular purpose. Review all AI-generated content carefully before use.

6. Limitation of Liability

Important: This section limits our liability to you. If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by anything in these Terms.

What we do not exclude: Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer

Platform content and data accuracy: The Platform aggregates tender notices, CQC data, and other information from third-party public sources. While we take reasonable steps to ensure accuracy, we do not warrant that this data is always complete, current, or error-free. You should verify critical information — including tender deadlines and eligibility requirements — directly with the relevant source before relying on it. To the extent permitted by law, we do not accept liability for losses arising solely from inaccuracies in third-party data that we have reproduced in good faith.

AI-generated content: AI outputs are provided as working drafts to assist — not replace — your professional judgment. We do not warrant that AI outputs are accurate, complete, or suitable for any particular purpose. You are responsible for reviewing all AI-generated content before use. To the extent permitted by law, we do not accept liability for losses arising from your use of AI-generated content that you did not review or edit before submission.

Liability cap: Subject to the exclusions above, our total aggregate liability to you — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising out of or in connection with these Terms in any 12-month period shall not exceed the higher of:

  • (a) the total subscription fees paid by you to us in that 12-month period; or
  • (b) two thousand five hundred pounds (£2,500).

Indirect losses: Subject to the exclusions above, we shall not be liable for any indirect, incidental, or consequential loss or damage, including loss of profits, loss of contracts, loss of goodwill, or loss of anticipated savings, except where such loss was reasonably foreseeable by both parties at the time the contract was entered into.

If you are a consumer as defined under the Consumer Rights Act 2015, nothing in this section affects your right to claim for losses that are a foreseeable consequence of our breach. A loss is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us when the contract was formed.

7. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing legal proceedings, we encourage you to contact us at [email protected] to attempt informal resolution. We will respond to complaints within 10 business days. If we cannot resolve your complaint informally, you may refer the dispute to an alternative dispute resolution (ADR) provider. For UK consumers, information about ADR is available from the Citizens Advice website. We are not currently required to, and do not voluntarily, participate in any ADR scheme. If this changes, we will update this section.

8. General

  • Entire agreement: These Terms (together with our Privacy Policy) constitute the entire agreement between us regarding the Platform and supersede all prior agreements.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it subsequently.
  • Assignment: We may assign our rights under these Terms to any successor to our business. You may not assign your rights without our prior written consent.
  • Force majeure: We are not liable for failure to perform due to circumstances beyond our reasonable control.

9. Contact

For questions about these Terms, contact us at:

Angelgroup-CVGeorgeRD Ltd (trading as CareBids)

18 Scoulding Road, London, E16 1NT

Email: [email protected]